Having any doubts or queries about our products or services, read the frequently asked questions to learn more.
Tab 1 Content
You must have the required account to be able to register for Amret Mobile. Please download the Amret Mobile app from the App Store and Google Play.
Download Amret Mobile App: http://onelink.to/v689ed
You can change and request a new password by contacting Customer Service at: 023 999 033/093 999 111.
You can request an unlock by contacting Customer Service at: 023 999 033/093 999 111.
No! You can use Amret Mobile for free.
No! You can transfer money between Amret accounts for free.
Bank transfer is charged as follows:
- 4,000 Riel service fee for the amount <4,000,000 Riel
8,000 Riel service fee for the amount from 4,000,000 Riel to 20,000,000 Riel
- Service fee 12,000 Riel for the amount> 20,000,000 Riel
Transfer money from Amret account to Wing account:
- Free for 2,000,000 Riel or $500
- $ 0.5 service fee for the amount> 2,000,000 Riel or $500
Transfer money from Amret account to Pi Pay account:
- Free
Transferring money from Amret Mobile to ATM is free of charge. Maximum amount for ATM withdrawal:
- Maximum per transaction: 400,000 Riel or $500
- Maximum per transaction: 10,000,000 Riel or $2,500
Maximum amount for transferring money from Amret account to Pi Pay account:
- Maximum per transaction: 4,000,000 Riels or $1,000
- Maximum per transaction: 10,000,000 Riel or $2,500
Tab 2 Content
To open a savings account, you need either one of the following documents:
1. National ID card
2. Passport
3. Driver's license
4. Civil servant ID card
5. Family book (with photo)
6. Certified letter issued by local authority
7. or Monk Identification Card"
Interest from a savings account is taxed at the following rates:
- 6% for Cambodian Resident
- 14% for Non-Resident
Yes! You can close your savings account before the maturity date.
Yes, you can! Account closure at a non-home branch is subject to a $3 service charge. However, if your home branch is in Phnom Penh, you can close your account at any branch in Phnom Penh free of charge.
A foreigner can open a savings account. The required documents include a passport and the certificate of residence/workplace.
The option to withdraw money by one person is available only for customers who enabled this criterion during the account opening.
Tab 3 Content
1. Official Identity Document: National ID Card, Passport, Driver's License, Civil Servant ID Card, Family Book (with photo) or Certified Letter issued by the local authority (commune/sangkat level)
2. Business Related Document (if available)
3. Collateral (hard or soft title)
1. Contact your nearest Amret's branch
2. Contact us via 093 999 111 / 023 999 033
3. You can also contact us through:
- Website: https://amret.com.kh/
- Facebook: https://web.facebook.com/amret.com.kh/
- Amret Mobile App
Yes, you can! We will assess your application to determine whether you are qualified for an additional loan. Our customer relations officer will contact you about the status.
1. At any Amret's branch, Monday to Friday (except for public holidays), 7:00 AM to 3:30 PM.
2. Amret Mobile App
3. Amret's partners:
- Wing Agents/Wing Money App,
- TrueMoney Agents/TrueMoney App,
- Or Pi Pay App
4. Doorstep service: our field officer will collect the payment at your doorstep.
1. Contact your nearest Amret's branch
2. Contact us via 093 999 111 / 023 999 033
3. You can also contact us through:
- Website: https://amret.com.kh/
- Facebook: https://web.facebook.com/amret.com.kh/
- Amret Mobile App
Tab 4 Content
No! ATM card is totally free. However, you are required to make an initial deposit of KHR 20,000 or $5 for the green ATM card and KHR 200,000 for the Gold ATM card.
The monthly fee for an ATM card is as follows:
- Green ATM card: 1,000 KHR
- Gold ATM card: 2,000 KHR
Please contact our contact center to report your lost card. You can request a new ATM card at your home branch.
Contact Center: 093 999 111 / 023 999 033
You can request a new password by contacting our contact center via 093 999 111 / 023 999 033. The fee is 1,000 KHR.
Yes! You can make cash withdrawal at any bank's ATMs with the CSS (Cambodian Shared Switch) logo.
The daily limit for cash withdrawal from ATM is as follows:
- Green ATM card: KHR 4,000,000 or $1,000
- Gold ATM card: KHR 12,000,000 or $3,000
Yes, you can.
Currently, Amret's ATMs are available in main provinces and cities such as:
- Branches in Phnom Penh: Bak Tuk, Mao Tse Tung, Choam Chao, Heng Ly Market, Kandal Market, Psa Doem Thkov, Tek Thla, Toul Tumpong, Steung Meanchey, Chhuk Meas, Boeng Keng Kong, Toul Kouk.
- Branches in Provinces: Sihanouk Ville, Somrong Tong, Kampong Cham, Soung, Battambong, Kampot, Kampong Chhnang, Siem Reap, Ta Khmao and Steung Sen.
Tab 5 Content
You can make the following Bakong transactions on Amret Mobile:
1. Transfer money from your Amret saving account to Bakong Wallet
2. Transfer money from your Amret saving account to participating Bakong members saving account.
3. Scan to make payments with Amret KHQR merchants or participating Bakong members KHQR Merchant.
For detail information on transaction limit and transfer fees, please visit this link https://www.amret.com.kh/kh/transfer-via-amret-mobile
Yes, customers can transfer money from other banks account to Amret saving account via any participating Bakong member Mobile App. Saving with Amret will earn higher interest rate.
You can transfer money to any Bakong participating member. For more information about Bakong member, please visit this link https://bakong.nbc.org.kh/
Customers can make Bakong transactions through Amret Mobile without the need for Bakong Wallet. Customers can transfer money and pay from their Amret savings account directly.
Customers must contact customer service to inform the issues and the details of the transaction. The duration of complaint resolution is within 2 business days.
You can contact Amret customer service at 023 999 033 or 093 999 111.
• In case of wrong amount and customer not yet leave the shop, customer can negotiate with the shop owner to resolve the issue.
• In case customer leaves the shop, customer can contact the seller by phone to negotiate.
If the seller cannot be reached via phone call, then customers can contact Amret customer service at 023 999 033 or 093 999 111 to support solving the issues. The duration of complaint resolution is within 2 business days.
Bakong is the Next-Generation of Mobile Payments and Banking. Bakong simplify your life with Cambodia’s only all-in-one mobile payment and banking app. Bakong redefines mobile payment and banking by combining e-wallets, mobile payments, online banking and financial applications within one easy-to-use interface for any preferred bank account.
Bakong Wallet is a type of wallet that the National Bank of Cambodia allows Amret as well as Bakong participating members to offer customer to create Bakong Wallet under its institution. Customers can create Bakong Wallet under Amret through Bakong App available on Playstore / Appstore.
How to create a wallet under Amret, please watch the video through this link
https://youtu.be/3Q-hoSQGCDE?list=PLMaHiTyrji86wOZvz4axpD1yTVT3oTckI
How to transfer money from Bakong Wallet to Amret account, please watch the video through this link https://youtu.be/Zp7kHGlxqec?list=PLMaHiTyrji86wOZvz4axpD1yTVT3oTckI
Bakong KHQR is a standard QR Code for all financial institutions where Bakong participating members can scan and pay using Mobile App.
Example: Amret KHQR merchant, allow customer to use Amret Mobile App or other Bakong participating members Mobile App for payment settlement. KHQR Merchant of other Bakong participating members can also receive payments from customers who use Amret Mobile to scan and pay.
You must have the required account to be able to register for Amret Mobile. Please download the Amret Mobile app from the App Store and Google Play.
Download Amret Mobile App: http://onelink.to/v689ed
You can change and request a new password by contacting Customer Service at: 023 999 033/093 999 111.
You can request an unlock by contacting Customer Service at: 023 999 033/093 999 111.
No! You can use Amret Mobile for free.
No! You can transfer money between Amret accounts for free.
Bank transfer is charged as follows:
- 4,000 Riel service fee for the amount <4,000,000 Riel
8,000 Riel service fee for the amount from 4,000,000 Riel to 20,000,000 Riel
- Service fee 12,000 Riel for the amount> 20,000,000 Riel
Transfer money from Amret account to Wing account:
- Free for 2,000,000 Riel or $500
- $ 0.5 service fee for the amount> 2,000,000 Riel or $500
Transfer money from Amret account to Pi Pay account:
- Free
Transferring money from Amret Mobile to ATM is free of charge. Maximum amount for ATM withdrawal:
- Maximum per transaction: 400,000 Riel or $500
- Maximum per transaction: 10,000,000 Riel or $2,500
Maximum amount for transferring money from Amret account to Pi Pay account:
- Maximum per transaction: 4,000,000 Riels or $1,000
- Maximum per transaction: 10,000,000 Riel or $2,500
To open a savings account, you need either one of the following documents:
1. National ID card
2. Passport
3. Driver's license
4. Civil servant ID card
5. Family book (with photo)
6. Certified letter issued by local authority
7. or Monk Identification Card"
Interest from a savings account is taxed at the following rates:
- 6% for Cambodian Resident
- 14% for Non-Resident
Yes! You can close your savings account before the maturity date.
Yes, you can! Account closure at a non-home branch is subject to a $3 service charge. However, if your home branch is in Phnom Penh, you can close your account at any branch in Phnom Penh free of charge.
A foreigner can open a savings account. The required documents include a passport and the certificate of residence/workplace.
The option to withdraw money by one person is available only for customers who enabled this criterion during the account opening.
You can deposit monthly via Amret Mobile App, Any Amret Branches nationwide, Amret ATM, Wing App/Agent, TrueMoney App/Agent, and PiPay App.
You can request to unlock your account simply by contacting our contact center via 023 999 033 / 093 999 111.
No, there aren't any monthly fee. You can use Amret Mobile App for your banking needs, free of charge.
No! Fund transfer between Amret's accounts is totally free.
Fund transfer from Amret to Wing via Amret Mobile App:
- Maximum amount per transaction: KHR 4,000,000 or $1,000
- Maximum amount per day: KHR 10,000,000 or $2,500
Fund transfer from Amret to Pi Pay via Amret Mobile App:
- Maximum amount per transaction: KHR 4,000,000 or $1,000
- Maximum amount per day: KHR 10,000,000 or $2,500
1. Official Identity Document: National ID Card, Passport, Driver's License, Civil Servant ID Card, Family Book (with photo) or Certified Letter issued by the local authority (commune/sangkat level)
2. Business Related Document (if available)
3. Collateral (hard or soft title)
1. Contact your nearest Amret's branch
2. Contact us via 093 999 111 / 023 999 033
3. You can also contact us through:
- Website: https://amret.com.kh/
- Facebook: https://web.facebook.com/amret.com.kh/
- Amret Mobile App
Yes, you can! We will assess your application to determine whether you are qualified for an additional loan. Our customer relations officer will contact you about the status.
1. At any Amret's branch, Monday to Friday (except for public holidays), 7:00 AM to 3:30 PM.
2. Amret Mobile App
3. Amret's partners:
- Wing Agents/Wing Money App,
- TrueMoney Agents/TrueMoney App,
- Or Pi Pay App
4. Doorstep service: our field officer will collect the payment at your doorstep.
1. Contact your nearest Amret's branch
2. Contact us via 093 999 111 / 023 999 033
3. You can also contact us through:
- Website: https://amret.com.kh/
- Facebook: https://web.facebook.com/amret.com.kh/
- Amret Mobile App
No! ATM card is totally free. However, you are required to make an initial deposit of KHR 20,000 or $5 for the green ATM card and KHR 200,000 for the Gold ATM card.
The monthly fee for an ATM card is as follows:
- Green ATM card: 1,000 KHR
- Gold ATM card: 2,000 KHR
Please contact our contact center to report your lost card. You can request a new ATM card at your home branch.
Contact Center: 093 999 111 / 023 999 033
You can request a new password free of charge by coming to your nearest Amret branch or contacting our contact center via 093 999 111 / 023 999 033.
Yes! You can make cash withdrawal at any bank's ATMs with the CSS (Cambodian Shared Switch) logo.
The daily limit for cash withdrawal from ATM is as follows:
- Green ATM card: KHR 8,000,000 or $2,000
- Gold ATM card: KHR 12,000,000 or $3,000
Yes, you can.
Currently, Amret's ATMs are available in main provinces and cities such as:
- Branches in Phnom Penh: Bak Tuk, Mao Tse Tung, Choam Chao, Heng Ly Market, Kandal Market, Psa Doem Thkov, Tek Thla, Toul Tumpong, Steung Meanchey, Chhuk Meas, Boeng Keng Kong, Toul Kouk.
- Branches in Provinces: Sihanouk Ville, Somrong Tong, Kampong Cham, Soung, Battambong, Kampot, Kampong Chhnang, Siem Reap, Ta Khmao and Steung Sen.
To register for an account for Amret Mobile, you are required to open a Personal Convenient Account (COA) or issue an Amret's ATM card. You can download Amret Mobile App from Google Play or App Store and follow the in-app instructions for registration.
Download Amret Mobile App: http://onelink.to/v689ed
You can reset and request a new password by contacting our contact center via 023 999 033 / 093 999 111.
No, there aren't any monthly fee. You can use Amret Mobile App for your banking needs, free of charge.