Senior Officer, Service Quality Assurance

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Senior Officer, Service Quality Assurance

1 Position
Department: Commercial
Application Deadline: 2022-05-14

  • Evaluate Amret branches over the implementation on customer
    services quality for both front and back office services for future
    improvement ;
  • Conduct training for both frontline and back office staff about
    customer service policy and procedures to ensure they have
    enough accurate information to perform high standard of
    customer service;
  • Provide on-spot feedback/coaching to Officer, Customer Service on
    the Customer Service Experience;
  • Participate in the developing and updating policies and procedures
    for customer service to achieve high standard of customer service
    offered to customers;
  • Participate in developing tools for gathering the information of
    customer feedback and complains as well as other marketing
    intelligences for future improvement on customer services;
  • Participate in developing and updating the mechanism for branch
    evaluation on customer service to support business strategy;
  • Follow up with all branches to ensure that all implementation of
    customer services policies and procedures are followed and
    complied;
  • Other task assigned by line manger.

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