Senior Officer, Learning and Development Business Partner

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Senior Officer, Learning and Development Business Partner

3 Position
Department: Learning and Development
Application Deadline: 2022-08-26


To perform a role as a partner for all branch staff in competency development by providing coaching, refreshment and non-HQ training to branch staff to serve and access clientele properly.


  • Provide, identify and set coaching plan;
  • Manage and coordinate all coaching activities for Branch Staff;
  • Support BM/ DBM/ SOCS in term of coaching skill, coaching culture and learning culture reinforcement;
  • Facilitate and coordinate all kind of training;
  • Provide training on products, services, or others skill required by position as defined in the curriculum;
  • Liaise with HRBP to be in line with recruitment and promotions;
  • Provide training on cross functional skills and behavioral skills to lift up performance of commercial network staffs;
  • Explain the various PRAKAS related to products or methodologies to network staff to help them understand properly following the original concept;
  • Produce regular report on skill progress, L&DBP achievement, and L&DBP issue;
  • Build good relationship with stakeholder to monitor skill evolution of relevant staff and skill gap in order to include in the training and coaching plan;
  • Facilitate all administrative associate to learning and development at the regional level and L&D at HQ;
  • Survey on level of staff satisfaction regarding to L&D function, console, and propose new effective learning and development method and program.


  • Degree in Business Administration or related fields;
  • Minimum 3 years of experience in adult training, system practitioner and coaching, and operate the system;
  • Experiences in working with complex working environment and dealing with difficult stakeholders is a plus;
  • Problem-solving and interpersonal skills;
  • Computer literacy.
  • Good verbal and written communication in both Khmer and English.

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