Officer, Dispute Resoluton

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  • Officer, Dispute Resoluton

Officer, Dispute Resoluton

1 Position
Department: Credit Risk
Application Deadline: 2022-02-18

Job Description 

Handle dispute cases based on clients’ dispute and problem resolution process;
Proactively resolve dispute cases such as failed, wrong amount, wrong receiver, duplicate transactions performed by Amret
customers to/from other banks/partners;
Support Contact Centre Team and branch staff on complaint handling from customers or ask for information and supporting documents;
Report urgent cases if needed to be fixed/update to comply with internal policy and procedure;
Participate with internal team to develop/update/change dispute process for existing and new services;
Participate the investigation of reconciliation/dispute cases with team of Treasury/Digital channel and other related team to
resolve it as soon as possible;
Produce customer dispute reports on daily/weekly/monthly/yearly basis;
Complete other tasks assigned from supervisor or line manager.

Job Requirements 

Bachelor’s degree in Finance/Banking or related fields;
Two years’ experience of customer services or Dispute handling process;
Experience in working MFI/Banking is an a plus; Computer literacy (MS. Office, PowerPoint, e-mail, etc.);
Good English proficiency, both written and spoken, knowledge;
Good computer literacy;
Good verbal and written communication in both Khmer and English.

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For more information, please contact our recruitment team:

+855 (0) 12 632 150 / +855 (0) 12 992 132 / +855 (0) 92 333 020/ +855 (0) 70 70 01 23

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