To protect your Bank Account or your mobile phone from scams or online fraud, it is essential that you follow key security tips for protection as outlined below:
• Change your PIN regularly, at least once every 3 months, to avoid it being noticed or remembered by others.
• Do not write your PIN on paper and change it immediately if you suspect someone else knows it.
• Never share your PIN with anyone, including Amret staff.
• Use a strong PIN and avoid easy-to-guess numbers (e.g., avoid 1122 or your date of birth).
• Never share your OTP with anyone, whether verbally, via links, or through social media.
• If you receive an OTP message, it means someone may be attempting to access your banking app.
Please report the case to the Amret Call Center for further engaging responsible team in charge for further investigation.
• Keep your personal information private, including your NID number, date of birth, and phone number registered with the mobile app.
• Do not save and keep your personal information or documents in any note or phone or social media’s accounts or channels.
• Do not share the private/confidential information above with anyone, either verbally, via links, or through social media.
• Only register Amret mobile using your SIM card which is registered with your own identity card.
• Protect your SIM by safely memorizing or then destroying your PUK code when purchasing a new SIM card.
• In case your phone or SIM is lost, or you suspect that your account has been accessed without authorization, you must immediately contact the Amret Call Center at: 023 999 033, 093 999 111, or 089 999 033. Request a temporary account suspension and block the Amret Mobile service. Additionally, please inform your telecommunication operator to deactivate the lost SIM card.
• Set a passcode or use facial recognition/fingerprint to secure access to your phone.
• Do not allow anyone, including Amret staff, to use your phone or your Amret Mobile app, as they may access your account to transfer money or steal your information.
• Only download the Amret Mobile App from the App Store (iOS) or Google Play Store (Android).
• Do not download the app from unofficial websites or links from SMS, email, or social media.
• Avoid charging your phone using public USB ports.
• Perform a full factory reset before selling the phone
• Set your phone to lock automatically when not in use
• Be aware of shoulder surfers while typing confidential information such as your PIN or password on your mobile in public places
• Keep your phone and apps updated
• Amret will never ask any customer to share personal or confidential information. If you encounter such a situation, do not provide the requested information and report it immediately to the Amret Call Center at: 023 999 033, 093 999 111, or 089 999 033
• In case your phone is lost, stolen, or a third party gains access to your OTP or personal information, the customer will be responsible for any resulting losses. To avoid this, customers must protect their personal information and ensure that their phone and access credentials are secured at all times.