Senior Officer, IT Digital Channels

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Senior Officer, IT Digital Channels

1 Position
Department: Core Banking System and Applications Management
Application Deadline: 2022-04-25


To manage and drive Digital Channel Application (ATM, Mobile Banking, MFS, E-Wallet, Bill Payment, ...) operations, support, working with Supervisor and Manager to ensure operational, performance, reliability of services is excellence through consistent and effective services delivery and continuous improvement.   


  • Implement and report on production systems and service operations (Mobile Banking, Staff App, ATM Switch, related reporting system), processes and procedures, problems, incidents and escalation management, adhering to information security and ITIL standards to offer proactive, secure and high quality services.
  • Monitoring and maintenance services, Mobile Banking, ATM Switch and reporting system KPIs, and report on exceptions and corrective actions initiated.
  • Troubleshoot problems and propose solutions for issues related to production of above systems, validate with respective manager before applying the validated solution. 
  • Provide 2nd level technical support and collaboration with 3rd level support having internal development team and vendor of above systems to resolve issues based on agreed internal and external SLAs.
  • Good customer services to L1 and business users with highly accountability to the respected assigned tickets.


  • At least 2 years in IT operations/support or similar 
  • SQL scripting on Ms. SQL and Oracle database.
  • Working knowledge of Unix commands
  • Technical support background
  • ITIL/ITSM and best practices methodologies.
  • DevOps and Agile project management. 

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