Senior Officer, Core Banking System Support

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Senior Officer, Core Banking System Support

1 Position
Department: Core Banking System and Applications Management
Application Deadline: 2021-12-01

Job Summary

Provide support on application operations, CBS (T24), report extraction, new package deployments, issue resolving, monitoring all application related to business operations, and support to Service Desk.


Job Responsibilities

  • Monitor T24 operational service performance;
  • Implement and report on T24 service operations, processes, procedures, perform problem, and/or incident escalation management;
  • Coordinate with Applications Development and Support Units on release management, code or application promotion ensuring accurately and timely deployment;
  • Log small issue and fix tickets on Temenos; get procedure, test and present proof-of-concept to IT manager or head of department before deploying to production;
  • Maintain databases and systems at the correct version level for product features and resolve or escalate issues for resolution;
  • Verify backup data and update daily reports;
  • Update and write new guidelines, procedures and checklist reports to improve quality of work.


Job Requirement 

  • Degree in Information Technology or Computer Science or related fields;
  • Minimum 2 years of work experience in T24 support, IT operations other core banking systems;
  • Knowledge in Unix commands, Technical support background, Windows and advanced Excel skills;
  • High commitment and be able to work under pressure;
  • Good verbal and written communication in both Khmer and English.


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For more information, please contact our recruitment team:

+855 (0) 12 632 150 / +855 (0) 12 992 132 / +855 (0) 92 333 020/ +855 (0) 70 70 01 23

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