Senior Officer, Core Banking Support

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Senior Officer, Core Banking Support

1 Position
Department: Core Banking System and Applications Management
Application Deadline: 2022-04-30


To provide level 2 of application operation and support of CBS T24, report extraction, new package deployments, issue resolving, monitoring all application related to business operations, and support to Level 1 (Service Desk).


  • Monitor T24 operational service performance;
  • Implement and report on T24 service operations, processes and procedures, and perform problem or incident escalation management;
  • Coordinate with Applications Development and Support Units on release management and code/application promotion ensuring accurate and timely deployment;
  • Log small issue fix-it tickets on Temenos, get procedure and test, and present proof-of-concept to IT Manager/Head before deploying to production;
  • Maintain databases and systems at the correct version level for product features and resolve or escalate issues for resolution;
  • Verify backup data and update daily reports;
  • Update and write new guidelines, procedures and checklist reports to improve quality of work.


  • 1-3 years in IT operations/support or similar;
  • Working knowledge of Unix commands;
  • Windows and advanced Excel skills;
  • Technical support background;

Demonstrated experience in T24 or other core banking system;

  • Good written and verbal communication both Khmer and English.

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For more information, please contact our recruitment team:

  • Tel: +855 (0) 12 632 150 / +855 (0) 12 992 132 / +855 (0) 92 333 020/ +855 (0) 70 70 01 23
  • Email: [email protected]

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